Refund & Cancellation Policy
At ByMarrakesh, we understand that plans can change. This policy explains how cancellations and refunds are handled.
Deposits
The 20% To 50% deposit paid at the time of booking is used to secure services and initiate trip arrangements.
- Deposits are non-refundable unless otherwise stated in writing.
- In special circumstances, partial refunds may be considered at our discretion.
Cancellations by the Client
- Cancellations must be submitted in writing via email.
- Cancellation timelines and eligibility for refunds depend on the specific package and services booked.
Remaining Balance
If the remaining balance has already been paid:
- Refunds (if applicable) will be processed after deducting non-recoverable costs charged by third-party providers.
No-Show Policy
Failure to arrive or participate in booked services without prior notice will be considered a no-show and is non-refundable.
Cancellations by ByMarrakesh
In rare cases where we must cancel a service due to unforeseen circumstances, clients will be offered:
- An alternative service, or
- A refund for the affected portion of the booking
Refund Processing Time
Approved refunds are processed within 7–14 business days, depending on the payment method and financial institution.
