At ByMarrakesh, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or interact with our website, services, and platforms.
By using our website, you agree to the practices described in this Privacy Policy.
1️⃣ Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Email address
- Phone number
- Country of residence
- Account registration details
b) Booking & Service Information
- Travel preferences
- Booking requests and confirmations
- Communication history
c) Payment Information
Payments are processed securely through third-party providers (such as Stripe or PayPal).
ByMarrakesh does not store full credit or debit card details.
d) Technical Information
- IP address
- Browser type and device information
- Pages visited and interaction data
- Cookies and similar technologies
2️⃣ How We Use Your Information
We use your information to:
- Provide and manage our travel services
- Process bookings and payments
- Communicate confirmations, updates, and support
- Improve website functionality and user experience
- Ensure security and prevent fraud
- Comply with legal and regulatory obligations
We do not sell or rent your personal data to third parties.
3️⃣ Legal Basis for Processing (GDPR)
We process personal data based on one or more of the following legal grounds:
- Your consent
- Performance of a contract (e.g. booking services)
- Compliance with legal obligations
- Legitimate business interests (security, service improvement)
4️⃣ Cookies & Tracking Technologies
ByMarrakesh uses cookies to:
- Maintain secure sessions
- Remember user preferences
- Analyze website traffic and performance
You can control or disable cookies through your browser settings. Some features may not function properly without cookies.
5️⃣ Data Sharing & Third Parties
We may share your information only with trusted third parties when necessary, including:
- Payment processors (e.g. Stripe, PayPal)
- Booking partners and service providers
- Hosting and IT infrastructure providers
- Legal or regulatory authorities when required
All third parties are required to protect your data and use it only for the specified purpose.
6️⃣ Data Security
We implement appropriate technical and organizational security measures to protect your personal data, including:
- SSL encryption
- Secure servers
- Restricted access to sensitive information
While no system is completely secure, we take all reasonable steps to safeguard your data.
7️⃣ Data Retention
We retain personal data only for as long as necessary to:
- Provide services and manage accounts
- Fulfill legal, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
You may request deletion of your data at any time, subject to legal obligations.
8️⃣ Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent at any time
- Request data portability
To exercise your rights, please contact us using the details below.
9️⃣ International Data Transfers
As a global travel service provider, your information may be processed or stored outside your country of residence.
We ensure appropriate safeguards are in place to protect your data.
🔄 10️⃣ Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
📩 11️⃣ Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📧 Email: contact@bymarrakesh.com
🌍 Website: https://bymarrakesh.com
